The WhatsApp API now offers a Welcome Message feature, enabling you to automatically send a pre-set message to customers as soon as they click on your number and open the chat screen. They will receive this message before sending their first text
This enables you to offer an in-store experience to your customers but digitally! You can use this to either kick start their purchase journey or enable them to choose the right service by outlining the options available to them.
To activate this feature, create a new bot using the trigger "On Welcome Message," followed by the "Send Template" action.
The Chat Inbox is now available in the iOS application! It offers various filters that allow you to search for specific types of customers easily. These filters help you quickly and efficiently find particular groups of customers, greatly enhancing your customer management experience.
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